Each year Cardsphere updates our shipping timelines to account for what is traditionally slower mail during the busy holiday season. We are already seeing a number of packages that are reported lost and then show up just a few days later, it looks like the holiday mail slowdown is already underway!
To account for this we are switching to our Holiday transit time schedule. Packages shipped after November 1st will be allotted an extra week to arrive before any ruling is made on an associated dispute. Where ordinarily we'd ask that disputes be opened for domestic packages after two weeks and international after four weeks, disputes should instead be opened after three and five weeks. Disputes for late/lost mail are kept open for a week after this point before a ruling is made, as normal.
Please reference the table below:
| Shipped | Open Domestic Dispute | Open International Dispute | Wait Time |
|---|---|---|---|
| Oct 31st and earlier | After 2 weeks | After 4 weeks | 1 week |
| Nov 1st and later | After 3 weeks | After 5 weeks | 1 week |
As always, you can still open a dispute anytime if you are concerned about something. This might happen if you can't get a response from a trade partner after a message or two, for example. But please otherwise follow the guidelines above.
We don't always have the same end date for "holiday hours" as we make our decision to revert to normal timelines based on how well the mail is returning to normal after Christmas, but based on past years you can expect the timelines to return to normal toward late January or early February.
Thanks and we hope you have a happy and healthy holiday season!
